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Find the answers to our most frequently asked questions below, and with the help of our Vaucluse Fragrance's customer services team.

As soon as your purchase is complete we begin the handling and packing process so we can get your items to you in a timely manner. If you have provided an incorrect or incomplete delivery address please email and we will do our best to assist where your order has not already been despatched.

We do ship internationally. Please select the appropriate country for your shipping destination using the drop-down menu in the website header. If your destination is not listed, please send us an email at

Please refer to our Shipping Policy.

Please to our Shipping Policy.

All delivery timeframes are an estimate only and VAUCLUSE will not be liable to you for losses suffered or incurred due to delivery delays.

Once your item has been shipped you will receive an email from us with your tracking details. If you haven't received this, please check your junk mail. If you need to get in contact with us about the whereabouts of your order, please email

Please email with information and/or images detailing the issue and someone from our customer service team will be in touch.

We accept returns within 30 days of despatch, provided products are unopened and unused and in resalable condition. Please note shipping costs for returns/exchanges are at customer's own expense. We recommend using a registered service for returns. To enquire about making a return or exchange, please email with your order number and details of the item/s you'd like to return.

Pour out the essential oil and wipe off any remaining essential oil from the suction tube and bottle. Add 75% alcohol to the bottle and let it run for about 10-30 minutes. The longer the electric diffuser runs the deeper the clean. Then add your new essential oils and enjoyed new fragrance.

Free returns

Returns within 30 days receive a full refund. T&Cs apply.

Worldwide shipping

Ship anywhere, rates available at checkout. If not contact our customer service.


Committed to earth friendly materials and sustainable production processes.